Privacy Policy
GEM RESEARCH INDOLAB (GRI), a proud unit of RATNA KAMAL ("we," "us," or "our"), operates the gemstone testing laboratory, report verification systems, and associated digital platforms. We are deeply committed to protecting the privacy, confidentiality, and security of the personal and commercial data entrusted to us by our B2B trade clients, retail customers, and website visitors.
1. INFORMATION WE COLLECT
To provide accurate testing reports and maintain secure laboratory operations, we collect the following categories of information:
Personal & Business Identifier Information: Name, business name, GST number (for B2B clients), billing/shipping address, email address, and contact numbers.
Transactional Data: Details regarding the gemstone, jewelry, or article submitted for testing (e.g., weights, dimensions, client-declared characteristics, invoices, and service history).
Gemmological & Scientific Data: Photographic images, spectral data, chemical compositions, and physical characteristics of the gemstones recorded during our non-destructive testing processes.
Digital Log Information: IP addresses, browser types, and access timestamps collected automatically when verifying reports on our online database.
2. HOW WE USE YOUR INFORMATION
We process and utilize the collected data strictly for the following purposes:
Service Fulfillment: To examine submitted items, generate authentic gemological testing reports, and manage collection/delivery logistics.
The GRI Verification Database: To host secure digital versions of issued reports, allowing clients to verify the authenticity of their physical certificates online.
B2B Trade Protection: To process professional transactions, generate legal tax invoices, and manage secure commercial accounts.
Scientific Research: To analyze macro-level trends in gemstone characteristics, synthetic structures, and evolving treatments for internal laboratory research and educational publications (note: all published data is strictly anonymized).
3. THE GRI COMPLIANCE FIREWALL: STRUCTURAL SEPARATION & CONFIDENTIALITY
As a dedicated unit of Ratna Kamal (which actively operates in gemstone retail and wholesale trading), GRI enforces an uncompromised, absolute firewall regarding data privacy:
Strict Confidentiality for B2B Clients: We guarantee that no inventory data, stock volumes, stone characteristics, or proprietary information belonging to competing jewelers or wholesale traders is ever shared with, or accessible by, the commercial sales division of Ratna Kamal.
Independent Data Storage: Laboratory testing records, client lists, and gemological databases are hosted on isolated, secure servers completely independent from Ratna Kamal’s commercial trading systems.
Non-Disclosure of Identity: Your name, business identity, and transaction values will never be disclosed to third parties or used for external commercial marketing without your explicit written consent.
4. DATA SECURITY & RETENTION
Security Safeguards: We implement industry-standard physical, electronic, and procedural security measures to safeguard your physical gemstones and digital records from unauthorized access, loss, tampering, or disclosure.
Retention Policy: We retain transaction records and scientific gemological data indefinitely to support the lifelong verification of our issued certificates. Personal identifier data is stored only as long as necessary to comply with financial, tax, and legal auditing requirements.
5. DATA RIGHTS AND ACCESS
Clients have the right to inspect their registered business accounts, request updates to incorrect contact details, or review historical transaction records tied to their unique customer ID.
Important Notice on Report Data: Because a GRI report reflects an immutable scientific record of a gemstone at a specific time, the technical findings, images, and gemological parameters printed on an issued certificate cannot be altered, deleted, or removed from our verification database upon request.
6. JURISDICTION & LEGAL COMPLIANCE
GRI operates under the prevailing data protection and IT laws of the country. Any disputes, grievances, or legal proceedings concerning data privacy or our laboratory services fall exclusively under the jurisdiction of the courts in Gwalior, Madhya Pradesh only.
7. CONTACT US
For any questions, clarifications, or concerns regarding this Privacy Policy or how your data is managed, please contact our administrative head office:
Entity: GEM RESEARCH INDOLAB (GRI) – A Unit of RATNA KAMAL
Location: Gwalior, Madhya Pradesh, India
Phone: +91 95169 21127
1. INFORMATION WE COLLECT
To provide accurate testing reports and maintain secure laboratory operations, we collect the following categories of information:
Personal & Business Identifier Information: Name, business name, GST number (for B2B clients), billing/shipping address, email address, and contact numbers.
Transactional Data: Details regarding the gemstone, jewelry, or article submitted for testing (e.g., weights, dimensions, client-declared characteristics, invoices, and service history).
Gemmological & Scientific Data: Photographic images, spectral data, chemical compositions, and physical characteristics of the gemstones recorded during our non-destructive testing processes.
Digital Log Information: IP addresses, browser types, and access timestamps collected automatically when verifying reports on our online database.
2. HOW WE USE YOUR INFORMATION
We process and utilize the collected data strictly for the following purposes:
Service Fulfillment: To examine submitted items, generate authentic gemological testing reports, and manage collection/delivery logistics.
The GRI Verification Database: To host secure digital versions of issued reports, allowing clients to verify the authenticity of their physical certificates online.
B2B Trade Protection: To process professional transactions, generate legal tax invoices, and manage secure commercial accounts.
Scientific Research: To analyze macro-level trends in gemstone characteristics, synthetic structures, and evolving treatments for internal laboratory research and educational publications (note: all published data is strictly anonymized).
3. THE GRI COMPLIANCE FIREWALL: STRUCTURAL SEPARATION & CONFIDENTIALITY
As a dedicated unit of Ratna Kamal (which actively operates in gemstone retail and wholesale trading), GRI enforces an uncompromised, absolute firewall regarding data privacy:
Strict Confidentiality for B2B Clients: We guarantee that no inventory data, stock volumes, stone characteristics, or proprietary information belonging to competing jewelers or wholesale traders is ever shared with, or accessible by, the commercial sales division of Ratna Kamal.
Independent Data Storage: Laboratory testing records, client lists, and gemological databases are hosted on isolated, secure servers completely independent from Ratna Kamal’s commercial trading systems.
Non-Disclosure of Identity: Your name, business identity, and transaction values will never be disclosed to third parties or used for external commercial marketing without your explicit written consent.
4. DATA SECURITY & RETENTION
Security Safeguards: We implement industry-standard physical, electronic, and procedural security measures to safeguard your physical gemstones and digital records from unauthorized access, loss, tampering, or disclosure.
Retention Policy: We retain transaction records and scientific gemological data indefinitely to support the lifelong verification of our issued certificates. Personal identifier data is stored only as long as necessary to comply with financial, tax, and legal auditing requirements.
5. DATA RIGHTS AND ACCESS
Clients have the right to inspect their registered business accounts, request updates to incorrect contact details, or review historical transaction records tied to their unique customer ID.
Important Notice on Report Data: Because a GRI report reflects an immutable scientific record of a gemstone at a specific time, the technical findings, images, and gemological parameters printed on an issued certificate cannot be altered, deleted, or removed from our verification database upon request.
6. JURISDICTION & LEGAL COMPLIANCE
GRI operates under the prevailing data protection and IT laws of the country. Any disputes, grievances, or legal proceedings concerning data privacy or our laboratory services fall exclusively under the jurisdiction of the courts in Gwalior, Madhya Pradesh only.
7. CONTACT US
For any questions, clarifications, or concerns regarding this Privacy Policy or how your data is managed, please contact our administrative head office:
Entity: GEM RESEARCH INDOLAB (GRI) – A Unit of RATNA KAMAL
Location: Gwalior, Madhya Pradesh, India
Phone: +91 95169 21127